National Customer Service Week 2024
11/10/2024

This week is National Customer Service Week, an opportunity to raise awareness of customer service and the vital role it plays in successful business practices and the growth of the UK economy.
At Fedcap, our people care and understand the important role they play in their customers’ journeys to a more secure, healthier and happier life. During this Customer Service Week, we’re celebrating the work our people do behind the scenes, including Joanne who went above and beyond to help her customer who was at risk of falling out of employment after his self-employed contracts dried up.
“To you and to your management, you have made the world of difference, thank you so, so much.”
Joanne found support agencies that could help him while he was looking for further work and supported him to find a solution to pay off his childcare debts, so he was no longer worried about his children while trying to work. Through Joanne’s efforts he was able to continue working and provide a better life for him and his family.
(Left to Right: Alayna NW, Joanne SC, Carolyn SC, Sue SC, Craig NW, Michelle SC)