Susan is widely recognised as one of the most respected leaders in the employability and health and wellbeing sector. With more than two decades of experience delivering and transforming employment services, she brings an exceptional blend of operational excellence, strategic insight and deep personal commitment to improving economic mobility and wellbeing across the UK.

In her previous role as Operations Director at Fedcap Employment, Susan has overseen a diverse national portfolio of Department for Work and Pensions and local authority programmes. Under her leadership, Fedcap became the DWP’s top-performing Restart Scheme provider for three consecutive years and a leading deliverer of Intensive Personalised Employment Support. She previously led Scotland’s largest Fair Start Scotland contract and played a leading role in establishing the first contracted employability programme in the Republic of Ireland, an innovative model that continues to deliver results today.

Her government experience also includes extensive collaboration with senior civil servants, policy leaders, and commissioners across the UK, ensuring that employability, health, and skills programmes reflect local priorities while delivering nationally consistent outcomes. Susan is a Fellow of the Institute of Employability Professionals and serves on Scotland’s Improving Health and Reducing Inequalities Steering Group, championing the critical link between good work, better health and reduced inequality.

Lynn’s career in the employability sector spans 25 years. She started out as a project co-ordinator for a pilot scheme run by the Department for Work and Pensions, which was a precursor to private organisations running employability schemes. After this, she moved into claims administration.

At an early stage in her career, Lynn was selected to train as an accountant, beginning a seven-year qualification in which time she took on a number of finance roles including Budget and Performance Manager, Corporate Management Accountant and Commercial Sales Accountant before becoming Treasury Accountant and Head of Finance. Lynn has been Fedcap’s Chief Financial Officer since 2019.

Lynn says,
“I am passionate about fostering the right financial culture, helping to implement Fedcap’s vision and drive forward the direction of the business.”

Kirsty rejoined Fedcap after previously helping establish and grow the organisation during its early development in the UK. She now leads Fedcap’s commercial strategy, focusing on building partnerships to secure opportunities that expand access to employment and improve economic wellbeing.

With more than 20 years’ experience across employment support, skills, education and justice-related services, Kirsty has worked across both operational leadership and commercial roles throughout her career. This breadth of experience gives her a strong understanding of how public services are designed, commissioned and delivered in practice.

At Fedcap, Kirsty leads complex bid activity and partnership development across the organisation’s practice areas. She has played a central role in developing diverse supply chains, championing the inclusion of SME and third-sector organisations to strengthen delivery and expand local impact.

Kirsty served for five years on the board of the Employment Related Services Association, including three years as Vice Chair, and currently sits as Non-Executive Director of Society Matters, reflecting her continued commitment to sector leadership and strengthening support for people and communities.

Becky is a people‑centred leader with broad experience shaping supportive, values‑driven cultures across commercial, public and not‑for‑profit organisations. Since joining Fedcap in 2023, she has led the People team, helping strengthen colleague engagement, wellbeing and connection through meaningful culture, performance and inclusion initiatives.
Becky has supported Fedcap’s growth into new sectors while championing approaches that put colleagues at the heart of change - ensuring voices are heard, development is accessible and leaders are equipped to help people thrive.

Becky says: "Great cultures are built through connection, trust and shared purpose. I’m proud to help create an environment where colleagues feel valued, heard and able to grow.”