“Fedcap has been on a social value journey over the last 12 months. While social value has always been at the core of our business, we’ve recently introduced a more widespread approach to maximise the amount of value we give back to society, and as a charity ourselves, we’re very keen to support other organisations.”
Brian Bell, Fedcap CEO
In our first Social Impact Report report we’ll demonstrate how we’ve stepped up our approach to maximise our ability to embed social value into our day-to-day delivery. Read the report in full below or skip to the following sections to find out more:
Our Social Value Promise
Social Value Impact by Numbers
Our People
Our Customers
Our Communities
Our Partners
Our Environment
Plans for the future
Our signed commitments
Our Social Value Promise
As a not-for-profit that cares about our communities and the environment, we’ve set ourselves a challenging social impact target that will set us apart from our competitors and exceed expectations.
Our social impact contributes to a much larger global movement on improving the 17 Sustainable Development Goals created by the United Nations to tackle the world’s biggest challenges like poverty, inequality, and fighting climate change.
We’ll deliver a Social Value Return on Investment of 25% into communities we serve through social value projects that will:
- Help to create new businesses, jobs, and skills
- Increase supply chain resilience and capacity
- Reduce the disability employment gap
- Tackle workforce inequality
- Improve health and wellbeing
- Improve community integration
- Help us become Net Zero by 2035
Our Social Impact in numbers:
Our People
SROI: £24,718,087 delivered through Our People:
Recruiting locally
We’re committed to recruiting locally, setting a minimum goal of 70% to ensure our recruitment reflects the local communities in which we work. We have surpassed this target as 95% FTE currently live within 20 miles of our offices.
Promoting Equity, Diversity and Inclusion
We recognise that a diverse and inclusive workforce creates a healthy working culture. We’re committed to tackling workforce inequality and promoting equal opportunities to support those who are disabled into the workforce. As of October 2023, we’ve delivered over 1,500 hours of EDI awareness and training for all of our people and partners organisations.
Investing in CPD and accredited learning
We understand the importance of investing in our people and customers through skills development and capacity building. Our Learning and Development Team is pivotal, supporting our people to complete 1,420 hours of CPD accredited learning over the last year. This includes EDI, Environmental Awareness training, and over 650 hours of Mental Health and Wellbeing Awareness training.
Providing Apprenticeships
In 2023, Fedcap marked National Apprenticeship Week by launching our first apprentice programme to upskill its current staff while attracting new talent to the business. We have 10 apprentices enrolled in our programme.
Read our press release and watch our video here
Prioritising Health and wellbeing
We’re committed signatories of the Six Standards of Mental Health At Work and one of the early adopters to the WorkWell Model. In 2023, we established our Wellbeing Advocates Network, currently standing at seven advocates who are promoting anti-stigma campaigns and feed into the development of our wellbeing strategy, principles and events.
Our Customers
SROI: £11,528 delivered through Our Customers:
Health and Wellbeing
In 2023, our expert Health and Wellbeing Team has delivered 550 workshops and 5,800 one-to-one sessions to customers supporting those who suffer with mental health as a barrier, supporting sustainable economic wellbeing.
Read about our Health and Wellbeing Team’s success
Piloting Clubhouses
We piloted two Clubhouses in Lancashire and Surrey to support our customers with mental health conditions move further along their journey to sustainable employment.
Clubhouses act as community centres to provide the long-term unemployed with opportunities to connect with their peers, develop skills and enjoy positive social interactions.
Read more about our Clubhouse pilot
Delivering WeConnect
Ten of our people volunteered to support those suffering from isolation and promoted community integration, offering a befriending service within our IPES contract. We supported 19 customers, hosting 49 calls, delivering a total talk time of more than seven hours.
Our Communities
SROI: £77,635 delivered through Our Communities:
WeCare Bags
In response to the Cost-of-Living crisis, Fedcap gave out 350 WeCare bags to customers. We provided three different types of bags depending on our customers’ needs, offering items to support them through the winter season, non-perishable foot items and hygiene products.
Warm Hubs
13 offices hosted warm hubs in the winter months, where customers could attend breakfasts or lunches at our offices, receiving both food and an opportunity to socialise – reducing hunger and social isolation.
WeCare Community Areas
WeCare community areas were set up in our 25 frontline offices across the UK. Stocked with store cupboard essentials and toiletries, the discreet facilities allowed customers to help themselves to items they needed most.
Databank Project
In collaboration with the Good Things Foundation, we launched our databank project, gifting 29 SIMs to support customers suffering from data poverty, so far this financial year.
Community Day
Dozens of charities from Aberdeen to Brighton benefited from hundreds of extra volunteers after Fedcap held its first Community Day in September. Over 400 of our people, together with partners, rallied round good causes from homeless shelters to foodbanks across the UK.
Fedcap’s first Community Day benefits 37 charities around the UK
Our Partners
SROI: £8,243,753 delivered through Our Partners:
Local recruitment
We encourage our delivery partners to recruit locally, ensuring we’re supporting the local communities in which we deliver. Over the last financial year, this has equated to over 200 FTE employed.
Embedding social value into procurement and everyday practice
We apply best-in-class procurement and partnership management practices to support our supply chain and partners, and we’re committed to working with partners to capacity build social value and environmental strategic planning and awareness and embed this into all aspects of delivery. Supplier Rocco provided hot drink packages of coffee, tea and biscuits for customers using our Warm Hubs during the winter months. And partner Palladium joined in our Community Day, contributing 120 hours of volunteering with two charities.
Within our tendering and procurement processes we implement ethical standards monitoring as we support our supply chain and partners to implement the six standards of mental health at work, proactively reduce the risks of modern slavery, manage cyber security and promote Equity, Diversity and Inclusion.
Our Environment
Fedcap’s path to Net Zero
Tree Planting
At the start of 2023 we planted 59 trees in the Yorkshire Dales National Park. This small project has grown into a commitment to plant one tree for every customer on our programmes that start work. At the end of 2023 we’re proud to say that, together with our tree planting partner Eden Reforestation Projects, we’ve planted over 12,000 trees worldwide.
Renewable Energy
We’re moving to 100% renewable energy at offices where we’re liable for utility bills
Supporting our people and our employer network to think ‘green’
To drive our sustainability agenda, we’ve implemented a network of 24 Go Green Champions across Fedcap. Initiatives in 2023 included ‘No Power Hour’ on Fridays and litter picking sessions. We’ve also implemented a Cycle to Work scheme and made sustainability awareness training available to our people through our learning and development system.
In 2024, we’re aiming to create awareness around green jobs and upskilling within our employer network to drive a green economy and promote sustainable practice.
Carbon Emissions
We’re employing a Sustainability Consultant to track, report and drive our understanding and emissions data. We’ve recently added a carbon emissions visibility tracker for business travel to our management system.
We’re committed to improving the quality and quantity of our Greenhouse Gas inventory and are targeting to have engagement with and understand the carbon emissions of 80% of our supply chain by 2030.
Our People
Our Customers
Our Communities
Our Partners
Our Environment
Carbon Emissions
Our People
SROI: £24,718,087 delivered through Our People:
Recruiting locally
We’re committed to recruiting locally, setting a minimum goal of 70% to ensure our recruitment reflects the local communities in which we work. We have surpassed this target as 95% FTE currently live within 20 miles of our offices.
Promoting Equity, Diversity and Inclusion
We recognise that a diverse and inclusive workforce creates a healthy working culture. We’re committed to tackling workforce inequality and promoting equal opportunities to support those who are disabled into the workforce. As of October 2023, we’ve delivered over 1,500 hours of EDI awareness and training for all of our people and partners organisations.
Investing in CPD and accredited learning
We understand the importance of investing in our people and customers through skills development and capacity building. Our Learning and Development Team is pivotal, supporting our people to complete 1,420 hours of CPD accredited learning over the last year. This includes EDI, Environmental Awareness training, and over 650 hours of Mental Health and Wellbeing Awareness training.
Providing Apprenticeships
In 2023, Fedcap marked National Apprenticeship Week by launching our first apprentice programme to upskill its current staff while attracting new talent to the business. We have 10 apprentices enrolled in our programme.
Read our press release and watch our video here
Prioritising Health and wellbeing
We’re committed signatories of the Six Standards of Mental Health At Work and one of the early adopters to the WorkWell Model. In 2023, we established our Wellbeing Advocates Network, currently standing at seven advocates who are promoting anti-stigma campaigns and feed into the development of our wellbeing strategy, principles and events.
Our Customers
SROI: £11,528 delivered through Our Customers:
Health and Wellbeing
In 2023, our expert Health and Wellbeing Team has delivered 550 workshops and 5,800 one-to-one sessions to customers supporting those who suffer with mental health as a barrier, supporting sustainable economic wellbeing.
Read about our Health and Wellbeing Team’s success
Piloting Clubhouses
We piloted two Clubhouses in Lancashire and Surrey to support our customers with mental health conditions move further along their journey to sustainable employment.
Clubhouses act as community centres to provide the long-term unemployed with opportunities to connect with their peers, develop skills and enjoy positive social interactions.
Read more about our Clubhouse pilot
Delivering WeConnect
Ten of our people volunteered to support those suffering from isolation and promoted community integration, offering a befriending service within our IPES contract. We supported 19 customers, hosting 49 calls, delivering a total talk time of more than seven hours.
Our Communities
SROI: £77,635 delivered through Our Communities:
WeCare Bags
In response to the Cost-of-Living crisis, Fedcap gave out 350 WeCare bags to customers. We provided three different types of bags depending on our customers’ needs, offering items to support them through the winter season, non-perishable foot items and hygiene products.
Warm Hubs
13 offices hosted warm hubs in the winter months, where customers could attend breakfasts or lunches at our offices, receiving both food and an opportunity to socialise – reducing hunger and social isolation.
WeCare Community Areas
WeCare community areas were set up in our 25 frontline offices across the UK. Stocked with store cupboard essentials and toiletries, the discreet facilities allowed customers to help themselves to items they needed most.
Databank Project
In collaboration with the Good Things Foundation, we launched our databank project, gifting 29 SIMs to support customers suffering from data poverty, so far this financial year.
Community Day
Dozens of charities from Aberdeen to Brighton benefited from hundreds of extra volunteers after Fedcap held its first Community Day in September. Over 400 of our people, together with partners, rallied round good causes from homeless shelters to foodbanks across the UK.
Fedcap’s first Community Day benefits 37 charities around the UK
Our Partners
SROI: £8,243,753 delivered through Our Partners:
Local recruitment
We encourage our delivery partners to recruit locally, ensuring we’re supporting the local communities in which we deliver. Over the last financial year, this has equated to over 200 FTE employed.
Embedding social value into procurement and everyday practice
We apply best-in-class procurement and partnership management practices to support our supply chain and partners, and we’re committed to working with partners to capacity build social value and environmental strategic planning and awareness and embed this into all aspects of delivery. Supplier Rocco provided hot drink packages of coffee, tea and biscuits for customers using our Warm Hubs during the winter months. And partner Palladium joined in our Community Day, contributing 120 hours of volunteering with two charities.
Within our tendering and procurement processes we implement ethical standards monitoring as we support our supply chain and partners to implement the six standards of mental health at work, proactively reduce the risks of modern slavery, manage cyber security and promote Equity, Diversity and Inclusion.
Our Environment
Fedcap’s path to Net Zero
Tree Planting
At the start of 2023 we planted 59 trees in the Yorkshire Dales National Park. This small project has grown into a commitment to plant one tree for every customer on our programmes that start work. At the end of 2023 we’re proud to say that, together with our tree planting partner Eden Reforestation Projects, we’ve planted over 12,000 trees worldwide.
Renewable Energy
We’re moving to 100% renewable energy at offices where we’re liable for utility bills
Supporting our people and our employer network to think ‘green’
To drive our sustainability agenda, we’ve implemented a network of 24 Go Green Champions across Fedcap. Initiatives in 2023 included ‘No Power Hour’ on Fridays and litter picking sessions. We’ve also implemented a Cycle to Work scheme and made sustainability awareness training available to our people through our learning and development system.
In 2024, we’re aiming to create awareness around green jobs and upskilling within our employer network to drive a green economy and promote sustainable practice.
Carbon Emissions
We’re employing a Sustainability Consultant to track, report and drive our understanding and emissions data. We’ve recently added a carbon emissions visibility tracker for business travel to our management system.
We’re committed to improving the quality and quantity of our Greenhouse Gas inventory and are targeting to have engagement with and understand the carbon emissions of 80% of our supply chain by 2030.
This report offers an overview of the social, economic, community, and environmental value delivered by Fedcap, CTD up until September 2023. The figures portrayed in this report have been calculated using the National TOMS Framework under direction and external validation of the Social Value Portal. The Social Value Portal was engaged to define the measurement framework and validate data for robust reporting.
The measurement framework used by Fedcap is aligned with the National Social Value Measurement Framework – TOM System, developed by the National Social Value Taskforce, a cross-sector organisation that combines public and private sector organisations. The Framework sets the standard for reporting on SROI (Social Return of Investment) and turns activity in £SLEV (Social and Local Economic Value Add) allowing organisations to report their overall contribution to society in financial and nonfinancial terms.
Learn more about the Social Value Portal and TOMs System
Plans for the Future
“2023 was an exciting time for Fedcap in the areas of social value and sustainability as we progressed on our path to Net Zero.
“Looking ahead to 2024, we’ll be establishing a Social Value and Sustainability Committee, chaired by our CEO Brian Bell. The committee will be responsible for overseeing and guiding our environment and social value initiatives, ensuring that our goals are aligned to our company mission and values and monitoring progress against our commitments of delivering a Social Value Return of Investment of 25% into the communities we serve and becoming a Net Zero organisation by 2035.”
Lindsay Harling, Fedcap Head of Commissioning and Procurement
Our signed commitments
