Through Inspiring Futures, Binx worked with their Supported Employment Specialist, Henry, to explore their interests, strengths and possible career paths. A vocational profile was completed to better understand their creative interests and wider skills, which helped identify short-term goals such as exploring voluntary opportunities and entry-level roles in environments like retail or cleaning. Binx was supported to create a skills-based CV that reflected their abilities and experiences, and they were introduced to LinkedIn and job-search strategies. Clear, achievable tasks were set to help build confidence and independence when approaching employers. The VIA Strengths assessment was also used to help Binx reflect on their personal strengths in a positive way, including recognising how qualities such as being a supportive team member can be valuable in the workplace.

Alongside employment support, attention was also given to wellbeing. When Binx experienced challenges with their mental health, Henry provided support to arrange a GP appointment and to create a daily routine that added more structure to their day, including consistent wake-up times, meals and creative activities.

Binx expressed a strong desire to work regularly and earn their own money, ideally in a part-time role in a quieter environment close to Congleton. After applying for several roles without progressing, open conversations about workplace readiness led to a decision to focus on volunteering as a way to build experience, confidence and strengthen their CV. A digital marketing volunteer role was identified with South Cheshire CLASP, a small charity in Crewe that supports lone and single-parent families. Their advisor contacted the organisation to learn more about the role and explain the programme before supporting Binx with their application.

Binx was invited to interview, and on the day their advisor travelled to Congleton to meet them at the train station. Henry and Binx travelled together to Crewe, using the journey as an opportunity to practise travel training, including buying tickets and navigating stations, while also preparing for the interview. Binx attended the interview with this additional support and was successfully offered the digital marketing volunteer role with South Cheshire CLASP, which they started in January. This marks an important step forward, allowing them to gain experience in an area they enjoy while continuing to build confidence and work towards future paid employment.

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Volunteers will be matched with around 30 young people aged 18-24 based upon mutual interests and will aim to develop positive personal relationships to help normalise fears about work and adult life, and provide space to talk informally about social anxieties.

It is the first of a range of initiatives Fedcap has been developing through working alongside young people in a series of focus groups and workshops, to complement our ongoing work to support individuals into sustainable employment.

“We’re seeing an increasing number of young people struggling to secure work in today’s job market,” said Susan Paterson, Executive Director of Fedcap Employment. “From listening to young people, the same two themes keep being repeated – a lack of work experience and awareness; and social anxiety and fear of the workplace.”

Fedcap has found that structural shifts in the labour market have reduced the informal entry points that once helped young people build experience and confidence. Weekend jobs, entry-level roles, and early workplace exposure have declined in many areas, particularly since the COVID-19 pandemic.

The pilot youth mentoring programme, which will initially be rolled out across South Central England, will be bolstered by Fedcap-initiated employer awareness days – giving young people the chance to spend time inside real organisations, see what a typical working day looks like, and help demystify the workplace.

Susan added: “Many young people simply don’t know what different jobs look like in reality, or the variety of career paths available to them. For many, the idea of being in a workplace feels intimidating and overwhelming. This isn’t about motivation – it’s about confidence, exposure, and feeling like they belong.”

This follows a recent report by Fedcap’s Community Impact Policy Institute, recommending ways to end youth inactivity which highlighted the need for universal access to meaningful work experience to help young people improve their economic mobility.

“Recommendations to End Youth Inactivity in the UK: A National Framework for Re-Engagement”, builds on Fedcap’s integrated approach to supporting young people to improve their economic mobility – providing structured, personalised support that combines employability services, skills development, and health interventions.

Read the report here

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Since 2019 Fedcap has supported over 120,000 customers across the UK improve their economic mobility through its workforce development, health and education practices.

The Verdancy Group – a leading provider of green skills training and sustainability education and consultancy – joined not-for-profit organisation Fedcap last year. Its new Apex Training arm is helping expand and strengthen the group’s training provision across the UK.

The matrix Standard is the international quality mark for organisations that deliver information, advice and/or guidance either as their sole purpose or as part of their service offering. Owned by the Department for Education, the standard is managed by The Growth Company on its behalf.

Christine McMahon, President and CEO of Fedcap, said: “It’s an honour for Fedcap and The Verdancy Group to gain this accreditation to sit alongside training providers, universities, and further/ higher education colleges around the world.

“By recognising strong leadership, clear governance and a genuine commitment to learning and continuous improvement, the matrix Standard is a mark of Fedcap’s mission to positively impact the economic mobility of our customers.”

Roger Chapman, Head of the matrix Service for The Growth Company, said: “This is a fantastic achievement for Fedcap and The Verdancy Group, and I would like to congratulate the teams on their success.

“We believe that at the heart of high-quality advice and support services are strong leadership, excellent service and a focus on continuous improvement, all underpinned by effective use of the resources available.

“The matrix Standard is designed to benchmark organisations against best practice in these areas. With their accreditation success, Fedcap and The Verdancy Group are working to provide the best possible support to their customers.”

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“Recommendations to End Youth Inactivity in the UK: A National Framework for Re-Engagement”, builds on Fedcap’s integrated approach to supporting young people to improve their economic mobility – providing structured, personalised support that combines employability services, skills development, and health interventions.

A sharp increase in youth unemployment with factors such as rising mental health, the COVID-19 pandemic and systematic challenges in young people navigating the system, has left nearly one million young people aged 16–24 Not in Education, Employment or Training (NEET) or otherwise economically inactive, creating a national challenge that demands an immediate response.

The report makes 10 recommendations based on Fedcap’s experience and insights into how young people move between systems and where support structures can be strengthened, including:

• A National Youth Employment Programme for 16–24-year-olds that integrates skills development, mental health support, and meaningful work experience
• Strengthening and expanding Youth Hubs that co-locate careers guidance, skills provision, employer engagement, and health and wellbeing services in accessible community settings
• Embedding Mental Health and Wellbeing Support ensuring timely access to both clinical and non-clinical services, particularly during critical transitions such as the move from youth to adult support systems

“The findings of this report make clear that youth inactivity in the UK is not driven by a lack of aspiration, but by systemic gaps that emerge too early and persist for too long,” said Christine McMahon, President and CEO of Fedcap. “With youth unemployment rising from 10.8% to 15.3% in just three years, nearly one million young people now disconnected from education or work, and growing mental health pressures, the data point to a system that too often intervenes late or inconsistently. Where mental health barriers, reduced access to entry-level jobs, and fragmented careers guidance intersect, young people can quickly fall out of view.”

She added: “The report underscores that addressing youth inactivity requires a coordinated national framework — one that embeds mental health as core infrastructure, strengthens early intervention within schools, expands meaningful work experience, and creates clear, credible pathways into employment. This is not a marginal issue; it is a national economic and social priority that demands sustained, cross-system action.”

Read the report here

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The New School is an inclusive independent school serving children and young people in primary and secondary education, supporting students from the early developmental stages through the completion of GCSEs or equivalent qualifications. Grounded in the UK’s National Curriculum but delivered through an adaptive, student-centred model, the school balances academic instruction with self-directed and collaborative learning.

The New School model places a strong emphasis on the student voice. Students actively participate in decision-making, helping to shape aspects of school life while developing the confidence, critical thinking skills, and interpersonal capabilities needed to thrive in wider society. Teaching practices also prioritise critical literacy, encouraging students to explore multiple perspectives, form their own views, and articulate them clearly.

“This acquisition reflects our commitment to building seamless, student-centred education pathways that connect innovative models and expand opportunity,” said Christine McMahon, President and CEO of Fedcap. “The New School’s individualised approach aligns strongly with our broader education portfolio, including programmes like Big Picture Learning UK, allowing us to link proven models, scale what works, and create clearer pathways for student success, confidence, and long-term economic mobility.”

The New School, founded by Lucy Stephens, has gained recognition for its design to help young people develop agency, wellbeing, and a strong sense of belonging. As part of Fedcap, the school will continue operating under its existing mission while benefiting from enhanced operational infrastructure, international collaboration opportunities, and long-term strategic support.

“Founded on the belief that education must evolve to meet the needs of all learners, The New School empowers young people with the self-knowledge, practical skills, and confidence to shape their futures and contribute positively to society,” said Lucy Stephens, Founder of The New School. “Joining Fedcap allows us to build on that vision, strengthen our foundation, and reach more young people with an approach that helps them find their voice, understand their purpose, and believe in their ability to shape their future.”

The New School’s model has led to strong outcomes for students, including improved engagement in learning, increased confidence and self-worth, and meaningful academic progression toward GCSE attainment and post-secondary pathways. By focusing on social and emotional development alongside academic achievement, the school helps young people build resilience, strengthen relationships, and develop the skills needed for continued education, employment, and active participation in their communities.

“Our inclusive model places social and emotional development alongside academic learning, creating the conditions for students to succeed – especially those who may not thrive in traditional settings,” said Jason Tomlinson, Board Chair. “Through this partnership, we have the opportunity to strengthen and scale what works, extending our impact and reaching more young people with an approach designed to help them grow, achieve, and succeed.”

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Since 2019, Fedcap has worked in partnership with the UK, Scottish, and Welsh governments, local authorities and integrated care boards, to provide personalised employability programmes and services that give people the best chance of finding and staying in work.

Now, Fedcap is celebrating reaching its achievement of supporting 50,000 people into work with a single mum who first needed support with her mental health before she could even contemplate looking for employment.

Rumaysah Al-Khalil, a 21-year-old single mum, had no experience of working when she joined the Department for Work and Pension’s Restart Scheme at Fedcap’s Staines office a year ago.

Her employment adviser, Radi Demina, said: “When Rumaysah joined Fedcap she was very motivated to look for work, but over the course of our appointments I noticed that her spark was slowly disappearing. She eventually shared that she was struggling with her mental health due to a breakdown in a relationship and she needed support to find new housing for her and her son.”

Radi introduced Rumaysah to Riverside Clubhouse, Fedcap’s award-winning community-based intervention, where she found dedicated support to improve both her mental health and her housing situation.

Rumaysah said: “I wanted to work but I wasn’t strong enough mentally and emotionally. I was at my lowest when I joined Fedcap. Radi and Clubhouse, made me feel calm and safe. They were very patient with me and I’m very grateful for that. I opened up to them and trusted them. They changed my mindset and gave me confidence.”

Rumaysah has accepted a role as an assistant in a local nursery which fits perfectly around her caring responsibilities to her young son.

She added: “My journey has been quite hard, and I’ve been fighting for myself and my wellbeing. When I look back, I’m very proud of the person I’ve become. I’m working at a place that makes me happy and I now have lots of goals.”

Christine McMahon, President and CEO of Fedcap, said: “Rumaysah’s story is a fantastic example of how Fedcap is bringing to life our mission of improving people’s economic mobility.

“We support hundreds of thousands of people every year across our footprint in North America and the UK, and Rumaysah is a reminder of why we do what we do. To have reached this milestone of supporting 50,000 people into work in the UK is a tremendous achievement.

“I’m also delighted that Rumaysah found support as a Clubhouse member. Learning from our Clubhouse offer in the US, the UK team have innovated to develop a unique community to support people facing mental health challenges, with many going on to find work.”

Brian Bell, President of Fedcap Employment, said: “Rumaysah’s story is just phenomenal. She’s a young girl with huge ambition and our starting point with her, as with so many other people, is to help them believe in themselves.

“We deliver great services for people, wrapping services around them, whether to do with housing, mental health or wellbeing. Of course, we also focus on how to look for a job, but it’s much more than filling a CV, it’s dealing with the whole person. Some people really need that full wrap-around support and Fedcap provides this for them.”

Susan Paterson, Executive Director of Fedcap Employment, said: “There’s so many young people now who are not in employment, education, or training, and it’s a question of how do we lift them up, so they believe in themselves, gain confidence, experience and life skills?

“Fedcap believed in Rumaysah and it’s brilliant that she’s got a job that she loves, is thriving and is looking forward to the future.”

Fedcap has long recognised the importance of integrating health and employment, innovating in the sector, including embedding a dedicated health and wellbeing team into its services.

The not-for-profit organisation has continued to pioneer new ways to support the increasing number of customers disclosing mental health challenges and its award-winning Clubhouses are helping 1 in 4 members into employment, with 9 in 10 reporting improved mental health.

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Designed to meet young adults where their interests already are, the program will leverage esports to introduce participants to digital career pathways in STEM, IT, broadcasting, event production, and entrepreneurship. Through hands-on learning, team-based competition, and industry mentorship—supported by Fedcap-affiliated workforce and education programs that help bridge communities and create international exchange opportunities—the initiative will build the technical and professional skills needed to succeed in a digital-first economy.

“This initiative reflects how innovation can open doors and bring people together across communities and countries,” said Christine McMahon, President and CEO of Fedcap. “Through our network of affiliates in the United States and the United Kingdom, we are helping connect young people to new opportunities, new skills, and new possibilities. By meeting them where their interests are and linking them to education and workforce pathways, we are using technology to break down barriers and create meaningful connections that lead to economic mobility.”

“This initiative reflects the power of technology to bring people together across cities, countries, and cultures,” said Doug Binette, Director of Civic Hall Programming and the NY Tech Alliance. “Esports gives individuals a shared language that transcends borders. Through this exchange between New York City and the United Kingdom, we’re opening doors to global collaboration, digital career pathways, and new ways of learning that simply weren’t possible a generation ago.”

The program will be produced in collaboration with Civic Hall’s NY Tech Alliance, which will lead operations, event coordination, and participant engagement, drawing on its extensive network of technologists, employers, and innovators. Additional partners include Full Sail University, a national leader in entertainment and media education; VOICE (Voice of Intercollegiate Esports), a nonprofit advancing educational esports; and Fedcap and Fedcap UK, which will support workforce development and facilitate international exchange opportunities.

Together, the partners will create an inclusive environment where participants develop teamwork, leadership, and technical skills while building confidence and community connections through structured competition and collaboration.

The program will start in spring of 2026 beginning with recruitment, branding, and team formation in New York City alongside initial training. Participants will engage in hands-on skills development through workshops, practices, tournaments, and mentorship that integrate digital production and career readiness. The program will culminate with a live, hybrid Civic Hall Esports Invitational connecting New York and U.K. teams through competitive play and broadcast production. Following the tournament, Civic Hall will host a Career Pathways Summit, linking participants with employers, industry leaders, and next-step opportunities in technology and digital fields.

The initiative is designed not only to promote healthy competition and teamwork, but also to foster mental well-being, strengthen social connections, and expose participants to real-world career pathways in growing digital industries.

“Esports is more than entertainment—it’s a platform for learning, collaboration, and professional growth,” Susan Paterson, Executive Director, Fedcap Employment UK. “Through this partnership, we are equipping young people with future-ready skills, opening doors to new opportunities and career pathways, and connecting them to a broader global community where technology helps break down barriers and expand what’s possible.”

Hosted at Civic Hall, New York City’s hub for innovation, technology education, and workforce development, the program builds on the organization’s mission to expand access to opportunity through digital training and community-based learning.

About Civic Hall

Civic Hall’s Bernard Goldstein Center at Union Square is a collaborative innovation center that brings together civic-minded technologists, social entrepreneurs, government officials, and community leaders to develop technology solutions for the public good. Located in Union Square—the heart of New York City’s burgeoning tech sector, Civic Hall fosters a vibrant ecosystem of knowledge sharing and cooperative action. Civic Hall’s mission is to support and enable best-in-class programs that help close the digital skills divide and plan for the needs of tomorrow’s workforce. Civic Hall facilitates groundbreaking partnerships among high-impact organizations, civic and social innovators, workforce training partners, and New York’s employer ecosystem to work collectively to meet the educational and professional needs of all New Yorkers, especially those from communities too often left behind. Civic Hall also serves as a tech incubator and accelerator, support network for profit and nonprofit organizations and start-ups, and place to spur new innovations and ideas. For more information about membership, training, and event opportunities please visit civichall.org. Civic Hall is an organization of Fedcap.

About Fedcap

For nearly ninety years, The Fedcap Group has developed scalable, innovative, and potentially disruptive solutions to some of society’s most pressing needs. The Fedcap Group drives economic mobility through four practice areas—education, workforce development, health, and economic development. The Fedcap Group also invests its time and resources in broader system change—working in partnership with federal, state, and local government to improve the way services are designed, funded, and delivered. For more information visit www.fedcapgroup.org.

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In her current role as Operations Director at Fedcap Employment, Susan has overseen a diverse national portfolio of Department for Work and Pensions and local authority programmes. Under her leadership, Fedcap became the DWP’s top-performing Restart Scheme provider for three consecutive years and a leading deliverer of Intensive Personalised Employment Support. She previously led Scotland’s largest Fair Start Scotland contract and played a leading role in establishing the first contracted employability programme in the Republic of Ireland—an innovative model that continues to deliver results today.

Her government experience also includes extensive collaboration with senior civil servants, policy leaders, and commissioners across the UK, ensuring that employability, health, and skills programmes reflect local priorities while delivering nationally consistent outcomes. Susan is a Fellow of the Institute of Employability Professionals and serves on Scotland’s Improving Health and Reducing Inequalities Steering Group, championing the critical link between good work, better health and reduced inequality.

Christine McMahon, President and CEO of The Fedcap Group, said: “Susan represents the very best of what Fedcap stands for: belief in people, dedication to service, and an unshakeable commitment to improving lives through sustainable employment that leads to economic mobility and well-being. Her leadership has already delivered transformational outcomes across the UK. We are thrilled to see her step into this new leadership role and continue shaping the future of employability at a national level.”

Brian Bell, President of Fedcap Employment, said: “Susan is an outstanding leader whose track record speaks for itself. She combines operational rigour with a deep commitment to supporting individuals and communities who face the greatest barriers. Her ability to build trust with government partners, galvanise teams, and deliver consistently high performance makes her exactly the right person to lead Fedcap Employment into its next chapter of growth and impact.”

Susan Paterson said: “It is an honour to take on this role and to lead such a committed and talented organisation. My career has been driven by the belief that everyone deserves the chance to build a better life, and that good work is central to health, economic wellbeing, and independence. I am proud of what our teams deliver every day, and I look forward to strengthening our partnerships with government and communities as we support even more people to achieve lasting change.”

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Since launching ELITE in 1994, Andrea has worked tirelessly to enable more than 20,000 disabled people and individuals with barriers to work to access and sustain meaningful employment.

Through its award-winning social enterprises operating across South Mid and West Wales, ELITE creates pathways into work by providing tailored supported employment, training and advocacy. It is recognised for its holistic approach, empowering individuals to thrive in the workplace.

Andrea has extended ELITE’s geographical coverage to 16 counties in South, West, Mid and East Wales, providing services through a range of competitive contracts and grants funded by UK and Welsh Governments, European sources, the National Lottery Community Fund and private trust funds. She has introduced a range of innovative programmes to ELITE’s services, with the organisation winning national and international awards, enhancing the employment experience of many disabled people or those who have experienced disadvantage.

Respected by government departments, politicians, policymakers, and her peers, Andrea has played an instrumental role in the supported employment and social enterprise movements, lending her expertise to government ministers in England and Wales.

Andrea said: “It has been a privilege to spend the last 30 years enabling people to realise and achieve their ambitions and improve their economic mobility. I’m grateful to have worked alongside people who have similar beliefs in knowing they were making a difference to people’s lives, by providing person-centred support and placing individuals on a level playing field so they could succeed.

“I also consider myself fortunate to have been able to influence change in UK and Welsh governments, and local authorities through ELITE’s work with disabled people. There’s great job satisfaction seeing politicians embrace supported employment and watching it built into policies and programmes.”

In March 2025 ELITE joined the Fedcap family in a strategic combination to expand employment opportunities for individuals with disabilities and continue Andrea’s legacy.

Andrea said: “My driving force has always been the next person who needs a job. It’s truly satisfying to know you’ve had an impact on someone’s life through ELITE’s intervention and I’m glad to know there will be that continuity through Fedcap.”

Christine McMahon, President and CEO of Fedcap, said: “Andrea Wayman’s leadership embodies the very best of what our sector strives to achieve. For more than three decades, she has transformed possibility into progress for thousands of individuals facing barriers to work across Wales. Through her vision, ELITE has become a model of excellence in supported employment – combining compassion, innovation, and rigorous practice to help more than 20,000 people secure meaningful, sustainable jobs.

“We are honoured that ELITE joined The Fedcap Group earlier this year, ensuring that Andrea’s extraordinary legacy of inclusion and opportunity will continue to grow. Her life’s work has opened doors for so many, and we are committed to carrying that mission forward with the same determination and heart that have defined her leadership.”

Brian Bell, President of Fedcap Employment, said: “Anyone who ever meets Andrea will be left in little doubt about her passion and her drive to make a difference to people’s lives through the opportunities that ELITE provides for disabled people.

“Her remarkable career has been rightly recognised by a range of organisations that represent the communities she has served.

“I have known Andrea for some years, but first came across her in a business sense, about seven years ago. I have to say I have had way easier negotiations in my time – and so when we combined with ELITE, it was a pleasure to have her on my side.

“Andrea’s presence around ELITE’s offices and factories will be very much missed, but her legacy will live on well beyond her retirement. I hope Andrea enjoys a well-earned rest.”

Andrea’s recent achievements:

• February 2022: Andrea appointed Vice Chair of the Welsh Government’s Economic Ministerial Advisory Board
• 2021/22: Andrea appointed Co-Chair of the Wales Regional Access to Work Group, co-ordinating meetings with DWP, Welsh Government and Members, to aid the exchange of information between the department and also across Wales
• August 2023: Andrea invited to join DWP’s Expert Advisory Panel in relation to the new Universal Support Programme, advising on the fidelity model of Supported Employment
• December 2023: Andrea won the prestigious ERSA Outstanding Contribution to the Sector Award, nominated by colleagues and peers
• October 2024 Andrea was appointed Chair of the Wales Social Enterprise Stakeholder Group.
• November 2025: Andrea made an Honorary Fellow of Social Enterprise UK

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The course won the Next Generation Learning and Skills category at the UK & Ireland Green Gown Awards, which recognises exceptional sustainability initiatives undertaken by universities and colleges.

Fife College, in Scotland, and The Verdancy Group, a leading provider of green skills training and consultancy, were recognised for their innovative approach to tackling the growing need for retrofit training and sustainable skills development.

The course, which was fully funded by Opportunities Fife, was launched last year to help address rising energy costs and sustainability challenges.

It was delivered by The Verdancy Group at the college’s Dunfermline and Levenmouth campuses, providing hands-on workshops to equip participants with practical skills to improve home energy efficiency, reduce carbon emissions and tackle fuel poverty – helping to build stronger, greener communities across Fife.

Steven Kiakowski, Director of Green Skills at The Verdancy Group, said: “This award highlights what can be achieved through regional partnership work when education, industry and local support come together with a shared goal.

“Working in partnership with Fife College, and thanks to funding from Opportunities Fife, we’ve been able to equip learners with the practical skills needed to make homes warmer, safer and more energy efficient. This collaboration is not only helping to tackle fuel poverty across our communities but is also creating the skilled workforce Scotland needs to meet its net-zero ambitions.”

Jim Metcalfe, Fife College Principal, said: “We’re incredibly proud to see the Net-Zero Retrofit Skills course win the Green Gown Award. This fantastic achievement highlights our commitment to tackling real-world sustainability challenges. It’s great to see Fife students and workers winning plaudits on the national stage.

“By working with The Verdancy Group and Opportunities Fife, we’re helping people across our communities gain the skills and confidence to make practical changes that reduce energy use, lower carbon emissions, and support Scotland’s journey to net-zero.”

The Green Gown Awards are administered by the Environmental Association for Universities and Colleges (EAUC). The judging panel is represented by sector organisations.

Funding for the course was provided from Opportunities Fife through the Edinburgh and South East Scotland City Region Deal’s Integrated Regional Employability and Skills Programme.

Christine McMahon, President and CEO of Fedcap, said: “On behalf of the entire Fedcap organisation we’re delighted that Fife College and The Verdancy Group have received this highly prestigious award. This honour recognises not only best practice and innovation in training and sustainability, but also The Verdancy Group’s exceptional ability to collaborate with employers, community organisations, and local funders to deliver practical, impactful training solutions.

“Earlier this year, Fedcap joined forces with The Verdancy Group, and together we are expanding and strengthening our training offer through our new UK-based Apex Training arm. We are also extending this work to the United States, where our Apex Technical School has been a leading vocational training institution for more than 60 years. This award underscores the promise of our partnership and the transformative impact we are poised to create across both the UK and U.S. markets.”

The Verdancy Group, which operates flexibly across the UK, has this month opened its second Apex Training Centre in Hamilton, Scotland. It also delivers training at its Apex Training Centre in Basingstoke, Hampshire, England.

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