Meet The Team
Head of Service Delivery
Ally has been in the Welfare to Work sector for more than 40 years. Early in her career, she worked for Ingeus Limited – a British-based, Australian provider of employment and health programmes for young people. She has also worked at Working Links and with various local Jobcentres.
Heading up Fedcap’s Work and Health, North West Restart and Intensive Personalised Employment Support contracts across England, Ally’s day-to-day responsibilities include leading teams to deliver exceptional customer service to achieve the organisation’s contractual obligations through coaching and mentoring.
Ally also works alongside Fedcap’s business partners on a daily basis to support operations to achieve the best results.
Regional Director for the South
General Manager Scotland
Barry brings nearly 20 years of experience within the Welfare to Work sector to his role at Fedcap Scotland. Having worked across a variety of roles with a range of responsibilities he found his niche working across the operational delivery of high impact schemes and programmes.
In his day-to-day role, Barry gets to work closely with key stakeholders and commissioning groups – such as the Scottish Government and Department for Work and Pensions. He also has the opportunity to meet customer groups and witness the positive outcomes that can be achieved in local communities through Fedcap’s outstanding customer experience.
Director of People
Becky has worked in Human Resources for more than 20 years for some of the country’s largest food retailers including McDonald’s, Morrison’s and Co-op. She has also held HR roles at Northumbria University and more recently as Head of HR at Newcastle Building Society, where her team achieved the prestigious Platinum Investors in People Status – held by just 2% of accredited businesses.
Becky’s role at Fedcap focuses on creating the right culture to drive business success, while ensuring our people are supported. Her team encourage a truly inclusive environment, to be the best they can in their roles.
Chief Executive Officer
Brian counts himself incredibly proud to be Chief Executive of Fedcap. He’s worked nearly all of his adult life in the employability sector and played a part in helping people change their lives and find suitable, sustainable employment. He first started out as a JobCentre adviser in the 1980s and has worked his way up to become a leading innovator and respected figure in the industry.
“I’ve been incredibly fortunate to meet some remarkable people during my 35 years in the sector. Those people inspired me to be the best I can be. And I’m proud to say that the team at Fedcap are doing the same for others each and every day, working with those who find themselves disadvantaged within our communities.”
Chief Information Officer
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Head of Business Intelligence
Craig has worked in the welfare to work sector in various roles over the course of his career. He has held positions across IT, data analytics, marketing and business intelligence.
Craig’s day-to-day responsibilities include supplying operational market intelligence, research and insights and development. His team work closely with the marketing, innovation and policy teams to review data and trends to enable messaging, through leadership and pilot insights.
Dean Tams’s early career saw him working across several high-profile initiatives including Leceister’s New Deal for Communities, which helped to secure much-needed investment into schools, employment services, community projects, housing schemes and local health services.
Throughout his career he has worked to foster collaboration between the public, private and voluntary sectors to deliver projects that make a genuine difference and represent value for money. Outside of work, Dean volunteers his time to help coach and mentor others, giving back and investing in the wellbeing of others.
“I’m honoured to be part of a high-performing and progressive charity like Fedcap. As an executive team, we are privileged to have the opportunity to harness our passion, expertise and leadership to effect change within the communities we serve. As an organisation we can forge a brighter future for those who need our support and have a measurable impact on economic wellbeing.”
Head of Business Development
Fiona has been with Fedcap since July 2021, having worked previously across HR, Education and Employability roles in both the UK and internationally. She has worked for the likes of global technology solutions company Unisys, Reed in Partnership and the Careers and Enterprise Company. Fiona was also previously Chief Executive of Slough Aspire CIC – an award winning private-public partnership, dedicated to innovation in skills and workforce development, enabling people of all ages to learn, work and thrive in their local labour market.
As Head of Business Development, Fiona is responsible for delivering commercially beneficial opportunities that align with the mission, vision and values of the company.
She leads a team of bid writers and managers, builds networks, responds to commissioning opportunities and drives a proactive approach to new markets within Fedcap.
Head of Programme Management Office
Heather brings 20 years of experience working in Project and Programme Management to her role at Fedcap, including 18 years in the employability sector. Before joining Fedcap in November 2022, Heather held a Senior Project Manager role in central Government for five years at HM Treasury and Public Health England during the Covid pandemic.
She is responsible for ensuring that projects and programmes of work are managed effectively from development to completion. Heather’s team works directly with the business, providing project management and business analysis support. They act as liaison between the project team and key sponsors, transferring information between these groups, such as business requirements, project progress and updates.
Risk, Audit and Compliance Director
Helen’s entire career has been devoted to employability and ensuring great quality delivery for customers. Starting out at a Training Enterprise Council focusing on adult and youth training before joining Jobcentre Plus.In 2004, Helen moved into the employability provision sector where she has held governance roles in quality, audit and compliance.
Helen joined Fedcap as Director of Excellence in 2022, working to support the organisation’s drive for excellence in three key areas: innovation, customer experience and continuous improvement.
“I am passionate about giving our people the right tools to provide a great quality service to customers. It’s also crucial that we capture those customer experience so that we can measure the impact of what we are doing and whether we are giving them the best support possible.”
Head of Estate and Safety (Job Share)
Julie has had a varied career within different types of industry. Having worked within the NHS, telecoms, electricity, automotive and the chemical industry, she moved into the employability sector in 2008.
Julie’s day-to-day responsibilities include managing the portfolio of Fedcap’s estates, ensuring the organisation’s offices are safe and welcoming for its people and customers.
Head of Commissioning and Procurement
Lindsay has worked in the employability sector for more than 20 years, starting off as a frontline adviser before moving into partnerships-based roles. Prior to joining Fedcap, Lindsay held procurement and commissioning management positions spanning more than a decade.
As Head of Commissioning and Procurement, Lindsay leads on social value and sustainability right across the business. This involves responsibility for sourcing and procurement activities that support key business objectives and operational needs.
Lindsay also leads on the development and delivery of Fedcap’s social value and sustainability strategies, implementing initiatives to measure the impact of social and environmental activities across the business.
Chief Financial Officer
Lynn’s career in the employability sector spans 25 years. She started out as a project co-ordinator for a pilot scheme run by the Department for Work and Pensions, which was a precursor to private organisations running employability schemes. After this, she moved into claims administration.
At an early stage in her career, Lynn was selected to train as an accountant, beginning a seven-year qualification in which time she took on a number of finance roles including Budget and Performance Manager, Corporate Management Accountant and Commercial Sales Accountant before becoming Treasury Accountant and Head of Finance. Lynn has been Fedcap’s Chief Financial Officer since 2019.
“I am passionate about fostering the right financial culture, helping to implement Fedcap’s vision and drive forward the direction of the business.”
Head of IT and Information Security
Mark has more than 30 years’ experience in IT and has held several leadership positions. Prior to joining Fedcap, he worked as a Senior Service Delivery Manager for a large worldwide IT Service Provider, where he oversaw the implementation of robust cybersecurity measures and played a pivotal role in managing the IT infrastructure.
In his current role, Mark is responsible for developing and implementing IT strategies and oversees the information technology systems, ensuring the secure and efficient delivery of services to employees and customers alike.
Head of Estates and Safety (Job Share)
Before joining Fedcap, Natalie had worked in the employability sector for more than ten years across a number of accountancy roles.
Her day-to-day responsibilities involve the overseeing of Fedcap’s estates portfolio, providing a safe and welcoming environment and supporting the growth and diversification of new business initiatives within Fedcap.
Head of Marketing and Communications
Before joining Fedcap in 2021, Neal worked for high profile commercial brands, government-owned organisations and within higher education, regional and local government. He has also worked freelance in consultancy and associate roles, developing strategy, brands and public affairs campaigns. He is also a qualified neuro-linguistic coach.
Neal leads Fedcap’s marketing and communications strategy and brand development. His team is responsible for the organisation’s brand, marketing, internal communications, digital, public affairs, media and PR.
Head of Contract Shared Services
Before joining Fedcap, Paul worked for and led several large teams for Lloyds and Barclays. Although most of his previous career experience has come outside of the employability sector, customer outcomes have always been at the heart of his work.
Paul leads several teams across the business, including the telephony, Provider Referrals and Payments teams. He also works across the Intensive Personalised Employment Support team, who deal with customer referrals, and In Work Support for South Central and North West contracts.
Head of Health and Wellbeing
Before joining Fedcap Paul worked predominantly in the NHS as a physiotherapist in primary and secondary care settings across several NHS Trusts. During this time he developed a particular interest in providing musculoskeletal services in more senior roles. His career experience also includes leading on integrated health services in welfare-to-work settings providing UK-wide health solutions.
Paul’s day-to-day responsibilities include overseeing health and wellbeing solutions for customers who may be facing health challenges. He also provides leadership and clinical governance and support to HR and Health and Safety teams, as well as working with the business development team to help shape the future of employment and health-related services.
Head of Employer Solutions
Ryan started working the employability sector 14 years ago as an employer solutions consultant and worked his way up to his current role, which he assumed in November 2022.
Ryan also has previous experience in recruitment, having worked as an executive recruiter for HIS and Berkeley Scott within the pharmaceutical and hospitality industries. Prior to this, Ryan was general manager within the hospitality and leisure sector opening up and running the Fife Institute of Sport in Dunfermline.
His day-to-day responsibilities involve developing Fedcap’s employer experience, driving job start performance across all contracts and ensuring the organisation’s employer strategy is innovative and embedded throughout the business. This is done by driving consistency and standards to ensure the employer experience is consistent across every office and partner.
Head of Customer Experience and Innovation
Sandra has worked in the employability sector since 2004. With frontline delivery experience on both voluntary and mandatory programmes, she understands what a great customer experience should look and feel like for every person who walks through Fedcap’s doors.
Sandra’s varied job involves everything from monitoring customer feedback to collaborating with key stakeholders to predict what future service delivery might need to look like.
As an innovative organisation with an emphasis on new technologies, Sandra is involved in ensuring that Fedcap invests in local provision to help customers get access to additional specialist support should they need it.
Head of Partnership and Supply Chain
Steven has worked in the Welfare to Work sector since 2008. He has led multi-disciplined teams, complex supply chains and partnership networks to deliver a variety of UK based employability contracts. These include the Pathways to Work Programme and, more recently, the Fair Start Scotland and Restart schemes.
The majority of Steven’s working career has been focused on engaging and supporting delivery partners and supply chains to break down barriers to societal inclusion and financial wellbeing.
At Fedcap, Steven is responsible for owning and developing the organisational partnership strategy. This means identifying, nurturing and managing relationships with Fedcap’s delivery partners and supplier networks to drive performance and effectiveness.
Susan began her career as a civil servant with the Ministry of Defence. Since that time she has worked across many different roles in the employability sector over more than 20 years. She has worked as an Employment Adviser, Performance Manager and Implementation Manager. Susan joined Fedcap as Operations Director in 2019.
“My day-to-day responsibilities include leading the operations team across the UK to support our people and enable them to get as many customers as possible into sustainable employment.”
Head of Learning and Development
Vikki has worked in People Development for more than 25 years across a range of senior roles. Before joining Fedcap, she worked with a variety of large organisations from many sectors of industry, including Topshop, Karen Millen, Ford Motor Company, Apple Inc and the Chartered Bankers Institute.
Vikki’s day-to-day responsibilities involve all things People Development. Along with her team, she drives Fedcap’s ambition to become a learning organisation. Her team deliver a range of face-to-face and virtual training, coaching, self-directed learning, and career development strategies to enhance the skills, behaviours and expertise of Fedcap’s people.